Delivery & Returns

We like to acknowledge and thank you for your order. With acceptance of your order and dispatch of your package, we confirm your package is upon its way to the rightful owner.

All orders placed before 12 noon (GMT) on a business day (Monday to Friday) we aim to ship where possible the same day, providing card security checks are complete, and stock availability is confirmed. Orders placed after 12noon (GMT) will be shipped where possible the following business day. Any orders over the weekend will be shipped on the Monday (only exception on Bank Holidays).

 

You will only ever pay one delivery charge per order processed.

Our estimated times for postage delivery and standard charges are:

All deliveries will require a signature.

UK - 2nd Class 2-3 days delivery (requires signature) - £4.69 (Free for orders £100.00 and over.)

UK - 1st Class Royal Mail (requires signature) - £6

UK - Next Day Special Delivery - £7.50 

International Signed For Delivery 10-14 days £16

Royal Mail are not always able to deliver within advertised time

All our products are available for click and collect from the boutique, free of charge, next day or sooner.

 

When you are buying goods online, you are entering a legally binding contract. The UK law is the applicable law and our guarantee valid within the UK.

If you change your mind about your purchase, you have an allocated time period to examine the goods and exert your right to cancel your order or part of your order.

If you have had an item tailored or customised at Dragonfly Boutique Dragonfly Boutique or elsewhere, Dragonfly Boutique cannot be refund on return.

 

To cancel / return an order you must give written notice seven working days from the day after you receive the package. We will provide you with a Returns Code. You must let us know which option you wish to take ie a refund, replacement, exchange or credit note. You must ensure that reasonable care is taken of any goods and you must return them to us by post.

The cut off date for return is 14 days for a refund or exchange, after 14 days in the remainder of your guarantee period we shall only offer alternatives if the good was misdescribed, offer to repair fault, or in certain circumstances an exchange and if this is not available only then a refund. This repair and exchange guarantee excludes faults caused by neglect, misuse, accident or normal wear and tear, and failure to follow instructions of care.

This does not affect your statutory rights.

 

Returned goods must be unworn and in perfect condition, with all labels attached and in the original packaging.

Please return you item to this address

Dragonfly Boutique Returns

15 St Georges Square

HX7 8ET

 

Please ensure the goods are securely and safely packaged so that the goods are not damaged in transit.

 

We would advise you to record or certify your delivery with a proof of posting card to keep evidence of posting. If you choose to exchange an item, we shall pay for the new exchange item to be delivered.

 

Alternatively, call into the boutique to discuss with us in person.

 

Your item will be refunded within at least two weeks of receiving your goods and within 30 days of receiving the written notice of cancellation.

 

We shall reimburse delivery only when goods are faulty.

 

This does not affect your statutory rights.

 

If you have any questions regarding queries, feedback, product information etc please give us a call during UK business hours.